Australia: 'A disgrace': Jetstar flight to Bali forced to turn back

By 9news.au
december 28, 2022

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Passengers on a Jetstar plane heading to Bali which was sent back to Melbourne after a "miscommunication" with Indonesian authorities have labelled the airline "a disgrace."

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The flight, JQ35, had been in the air for four hours when it turned around and headed back to Victoria.

Jetstar has blamed a decision to change the aircraft for a bigger one for the blunder and admitted it was "extremely frustrating" for customers.

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© Supplied JQ35 was due to leave Melbourne at 6.15pm and arrive in Denpasar at 9.15pm, with passengers set for a New Year holiday. It was delayed to 11.02pm, but then instead of landing in the sunny holiday island, returned to Melbourne, landing at 9.47am.

JQ35 was due to leave Melbourne at 6.15pm and arrive in Denpasar at 9.15pm, with passengers set for a New Year holiday.

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The flight was already delayed to 11.02pm but then instead of landing in the sunny holiday island, returned to Melbourne, landing at 9.47am.

The airline said passengers would fly today.

However, some travellers, like Deanna said it wasn't good enough.

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JQ35 was due to leave Melbourne at 6.15pm and arrive in Denpasar at 9.15pm, with passengers set for a New Year holiday.

The stuff-up meant she missed her cousin's Balinese wedding.

"We are pretty pissed off, (and) just tired to be honest," she told 9News.

A Jetstar spokeswoman said: "We swapped yesterday's Melbourne to Bali service to a larger Boeing 787 aircraft to carry more customers during the holidays.

"Unfortunately, due to a miscommunication, the aircraft swap was not approved by the local regulator in Indonesia.

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The flight, JQ35, had been in the air for four hours when it turned around and headed back to Victoria.

The plane took off in Melbourne- and landed there again, hours later.

"As soon as we became aware, the flight returned to Melbourne, and we have rebooked passengers on a flight later today."

Jetstar said it had put passengers up in hotels and given them food vouchers, plus $200 flight vouchers.

The airline had promised to be more reliable over Christmas, after months of issues.

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