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Reviews: 2020 Mazda CX-30 Yearlong Review Verdict: Master of None

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We started our 15 months with our long-term Mazda CX-30 Premium AWD wondering if the handsome new subcompact SUV could convince us Mazda is truly on the march upmarket to become a luxury automaker. Now 19,163 miles later and with our CX-30 departing the MotorTrend garage, we feel safe saying although Mazda has made serious strides in some areas, the overall CX-30 experience left us cold—a new feeling for us, considering how much we loved our old CX-5, CX-9, 3, and 6 long-term cars.

The CX-30 has had an admittedly weird stay in our long-term fleet, with more than half of a year overlapping with safer-at-home orders. But despite sticking close to home base in Los Angeles for the first six months or so of its loan, our CX-30 got some meaningful road trip time in, including long stretches up to northern Oregon and shorter stints to San Francisco and out to the Mojave Desert in support of our Of The Year programs. Over that time, we got to know the CX-30 quite well. We really appreciated our CX-30's premium styling. Although the swooshy waveform on its flanks is controversial among staff (some think the reflections make it look like the SUV was sideswiped), the CX-30 has a distinctive and unmistakably Mazda look. The interior styling won high praise, too, outdoing segment rivals such as the Buick Encore GX and Lexus UX in design and material choice. We were also charmed by our long-termer's engaging steering feel, which is usually something of an afterthought in the subcompact SUV segment.

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2020 Mazda CX 30 36 © Motor Trend Staff 2020 Mazda CX 30 36

But despite the bright spots, the CX-30 wore on us over the months. Its styling promises luxury, but the drive experience doesn't deliver. We grew tired of apologizing to passengers for the buzz-prone powertrain, the transmission's sloppy shifts, and inconsistent stops due to a mushy brake pedal. The standard 186-hp, 186-lb-ft 2.5-liter I-4 also felt a bit underpowered when loaded with four people—an impression that the hunt-happy six-speed automatic didn't help. Mazda now offers a 250-hp turbocharged I-4 on the CX-30, but it's still saddled with the increasingly dated six-speed auto.

The CX-30's cabin also wasn't as nice a place to spend time as it first appeared to be; passengers frequently complained that the tight cabin was claustrophobic, due to the stylish high beltline. (The driver's seat is thankfully height-adjustable.) We've also found Mazda's infotainment system difficult to use while driving, requiring far too much time looking at screens and twiddling a knob than is safe to do while on the road.

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Although our CX-30 has been mechanically trouble-free over its time with us, its cabin is showing signs of early wear and tear. The white leather seats have started to stain from sliding across them in jeans, and the bolsters have been marred from rubbing up against the SUV's B-pillar. We were also disappointed to see the CX-30's faux carbon-fiber plastic trim quickly became an ugly rainbow of scratches, especially in high touchpoint areas around the shifter and cupholders. We had identical issues with our 2020 Mazda 3 long-termer.

Mazda's failure to improve materials quality is disappointing. However, we continue to be pleased with the dealer experience. For a mainstream automaker on the march upmarket, Mazda's dealership fell squarely on the luxury side of the spectrum, impressing us with the swiftness of its service and the attention to detail. Granted, we didn't spend much time at the dealership during our loan. Our sole visit to the dealer was for a routine service (an oil and filter change, tire rotation, and inspection) and recall work (one for a Bose audio system glitch, the other to improve the spotty adaptive cruise control).

Reader Review: 2021 Mazda CX-30 GT Turbo AWD

  Reader Review: 2021 Mazda CX-30 GT Turbo AWD Mazda does not have a second luxury brand like many of its competitors. But that doesn’t mean some of the vehicles produced by the automaker aren’t near-luxury in terms of accoutrements and performance. That’s what Rod Johnson of Olds, Alberta discovered during a week behind the wheel of a subcompact 2021 Mazda CX-30 GT Turbo five-door crossover with all-wheel drive. “Without that luxury line,” Johnson says, “I think what Mazda tends to do is have a higher level of trim inside, and I was impressed with that.

We spent $143.18 maintaining our Mazda. That's less than we spent on our long-term 2020 Kia Soul ($198.19 for two services) and 2018 Subaru Crosstrek ($281.85 for three services). It's also about half what we spent maintaining the 2020 Mazda 3, though on a per-service basis, the two Mazdas were virtually identical. All of these vehicles covered about 20,000 miles.

The EPA rates the CX-30 AWD at 25/32/27 mpg city/highway/combined, and in our time with it, which heavily skewed toward urban driving, we netted 25.8 mpg. Unsurprisingly, that's worse than our Mazda 3 hatchback (28.8 mpg), but it's about dead even with our old Crosstrek, which achieved 25.9 mpg in our hands.

Overall, Mazda has made notable strides with both design and the dealership experience. But if we're looking at it as a luxury SUV, its lack of polish and drivetrain refinement seriously detract from the ownership experience. At the same time, the compromises resulting from Mazda's move upmarket make the CX-30 less enjoyable to drive day to day. As a result, this is probably the least engaging Mazda we've experienced in a decade; improvements in design and dealerships don't outweigh that.

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Ultimately, the CX-30 is less a jack-of-all-trades vehicle than a master of none. We won't miss this Mazda, but there's always the next one.

POWERTRAIN/CHASSIS 2020 Mazda CX-30 AWD (Premium)
DRIVETRAIN LAYOUT Front-engine, AWD
ENGINE TYPE I-4, alum block/head
VALVETRAIN DOHC, 4 valves/cyl
DISPLACEMENT 151.8 cu in/2,488cc
COMPRESSION RATIO 13.0:1
POWER (SAE NET) 186 hp @ 6,000 rpm
TORQUE (SAE NET) 186 lb-ft @ 4,000 rpm
REDLINE 6,500 rpm
WEIGHT TO POWER 18.1 lb/hp
TRANSMISSION 6-speed automatic
AXLE/FINAL DRIVE RATIO 4.10:1/2.45:1
SUSPENSION, FRONT; REAR Struts, coil springs, anti-roll bar; torsion beam, coil springs
STEERING RATIO 15.9:1
TURNS LOCK TO LOCK 2.8
BRAKES, F; R 11.6-in vented, disc; 11.9-in disc, ABS
WHEELS 7.0 x 18-in cast aluminum
TIRES 215/55R18 95H (M+S) Bridgestone Turanza EL440
DIMENSIONS
WHEELBASE 104.5 in
TRACK, F/R 61.6/61.6 in
LENGTH x WIDTH x HEIGHT 173.0 x 70.7 x 61.7 in
GROUND CLEARANCE 7.9 in
APPROACH/DEPART ANGLE 17.6/27.5 deg
TURNING CIRCLE 34.8 ft
CURB WEIGHT 3,363 lb
WEIGHT DIST, F/R 60/40%
TOWING CAPACITY Not rated
SEATING CAPACITY 5
HEADROOM, F/R 37.8/38.3 in
LEGROOM, F/R 41.7/36.3 in
SHOULDER ROOM, F/R 55.6/53.2 in
CARGO VOLUME BEH F/R 45.2/20.2 cu ft
TEST DATA
ACCELERATION TO MPH
0-30 2.7 sec
0-40 4.2
0-50 5.9
0-60 7.9
0-70 10.5
0-80 13.5
0-90 17.2
PASSING, 45-65 MPH 4.2
QUARTER MILE 16.1 sec @ 87.6 mph
BRAKING, 60-0 MPH 121 ft
LATERAL ACCELERATION 0.79 g (avg)
MT FIGURE EIGHT 27.8 sec @ 0.59 g (avg)
TOP-GEAR REVS @ 60 MPH 1,800 rpm
CONSUMER INFO
BASE PRICE $30,700
PRICE AS TESTED $31,625
STABILITY/TRACTION CONTROL Yes/Yes
AIRBAGS 8: Dual front, front side, f/r curtain, driver knee
BASIC WARRANTY 3 years/36,000 miles
POWERTRAIN WARRANTY 5 years/60,000 miles
ROADSIDE ASSISTANCE 3 years/36,000 miles
FUEL CAPACITY 12.7 gal
EPA CITY/HWY/COMB ECON 25/32/27 mpg
ENERGY CONS, CITY/HWY 135/105 kWh/100 miles
CO2 EMISSIONS, COMB 0.70 lb/mile
RECOMMENDED FUEL Unleaded regular
Our Car
SERVICE LIFE 15 mo/19,163 mi
BASE PRICE $30,700
OPTIONS Frameless auto-dim rear view mirror ($275), Wireless charging pad ($275), Cargo tray ($100), Cargo cover ($150), All-weather floor mats ($125)
PRICE AS TESTED $31,625
AVG ECON/CO2 25.8 mpg/0.75 lb/mi
PROBLEM AREAS None
MAINTENANCE COST $143.18  (oil change, inspection, tire rotation)
NORMAL-WEAR COST $0
3-YEAR RESIDUAL VALUE* $26,600 (84%)
RECALLS None
*IntelliChoice data; assumes 42,000 miles at the end of 3-years
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