Air Canada was right to revoke a colleague's flying privileges after her daughter complained, flight attendant says
An Air Canada flight attendant told Insider the woman who complained about the airline's service should "keep her head down" to save her mother's job.Insider reported last week that Air Canada had revoked the standby flying privileges of a 62-year-old employee after her daughter complained to executives and media about her experience boarding a flight.
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A week is a long time in aviation. Just ask the CEO of London’s Heathrow Airport (LHR), John Holland-Kaye, who has just declared that the airport’s controversial flight cap may not end for another year.
The flight cap limits departing passengers to 100,000 per day and was initially set to run until Sept. 11 before being extended last week to Oct. 29. It could now remain in place for 18 months, taking us into 2023.
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German airline Lufthansa to hire antisemitism officer after barring more than 100 Jewish passengers from connecting flight, report says
The German airline will appoint a senior-level antisemitism officer, per reports, after an incident in May saw Jewish passengers barred from a flight.Current staffing shortages, flight delays, and cancelations have left some flight attendants feeling overworked and underpaid.
“This is not going to be a quick fix,” Holland-Kaye said. “It’s absolutely possible that we could have another summer with a cap still in place. It’s going to take 12 to 18 months, and not just at Heathrow.”
Holland-Kaye also revealed that the airport has seen a “material improvement in performance” since the cap began on July 12.
“Punctuality has improved, baggage performance has improved, and that shows that the difficult decisions we took two weeks ago are having an impact so that passengers can travel with confidence at Heathrow this summer,” he shared.
“Airline ground handler performance has been much more stable since the cap came into effect, and we have seen a marked improvement in punctuality and baggage performance.”
I'm a luxury travel agent for the ultra-wealthy. I've sent out search teams for lost luggage and booked a $15,000 private flight for a COVID-positive client.
Stacy Fischer Rosenthal has been in the business for 40 years and has never seen such chaos, from changing plans due to weather to lost bag emergencies.It has not been an easy couple of years for flight attendants.
Related: Lufthansa to cut 1,000 flights in Frankfurt and Munich on Wednesday
Originally, the plan seemed to blindside many of the biggest operators — including Emirates, which accused airport bosses of having a blatant disregard for flyers before eventually agreeing to limit its passenger tally.
Video: There are limited hopes that the airline industry's problems will improve in the coming months, says analyst (CNBC)
Things became so fractious between airlines and LHR planners that many carriers simply refused to play ball, believing the cap on flyers would add further disruption to one of the most hectic periods in modern aviation.
In response, Heathrow doubled down, reportedly warning carriers they could face legal action if they failed to reduce the capacity of their flights. The cooperation of Emirates is just one example of how quickly the major players fell into place.
The Life Of A Flight Attendant: 10 Fun Facts You Might Not Know
There can be more to flight attendants than meets the eye.Despite the image that most people see, we are all shapes and sizes, of different ages and nationalities, and not all are female! This impression of a flight attendant is outdated, although some countries do hold on to the old view of only young, slim, pretty females. As long as you are fit to fly, age should not be a factor, and we are very multicultural.
Related: What to do when an airline loses your bag
A few months is one thing, but an entire 18 months is sure to shock aviation executives. Perhaps for this reason Holland-Kaye has also outlined a financial positive for airlines: They can now charge more for the limited number of seats.
“So there is a silver lining in this for them,” he added.
However, it’s fair to say that everyday travelers won’t see the positives.
Whether the Civil Aviation Authority will see them remains to be seen. Together with the Department for Transport, the watchdog wrote a letter to the airport after the flight cap was announced, stating:
‘The government and the CAA are concerned that current resourcing plans are not delivering this outcome with a positive passenger experience in the coming weeks, particularly as we lead into the start of the school summer holidays in England towards the end of July.”
Heathrow is also one of many airports facing major strike action throughout the summer, with the possibility of British Airways pilots walking out in the coming months.
Pros and cons of being a night owl
There are two kinds of people in this world: the early birds, and the night owls. And while early birds get the more positive rep, night owls have their own distinct advantages as well. Want to discover the pros and cons of being a night owl? Then check out this gallery!
Featured photo by Steve Parsons/PA Images/Getty Images.
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Liz Truss, who just met the Queen to become Prime Minister, says her thoughts are with Her Majesty amid health concerns .
"My thoughts — and the thoughts of people across our United Kingdom — are with Her Majesty The Queen and her family at this time," Truss said.In a statement shared on Twitter shortly after 12:30 p.m. local time, Truss said the "whole country will be deeply concerned by the news from Buckingham Palace this lunchtime.